NHS App upgrade will give patients more choice

NHS England has unveiled plans to use the NHS App to give patients greater choice and control over their treatment.

© Pexels/Pixabay

© Pexels/Pixabay

This will include making sure patients can get better access to information via the app, such as the details of their appointments – including reminders, results, and use it to book appointments in the location of their choice, with information about waiting times and patient satisfaction.

NHS chief executive Amanda Pritchard said: ‘Using technology to revolutionise access to NHS care, alongside offering more availability of tests, check and scans closer to people's homes will help us tackle waiting times and put patients in the driving seat of elective care.'

The first step of the plan is due to come into force in March, when patients at more than 85% of acute trusts will be able to view their appointments on the NHS app.

In response, chair of BMA council Prof Phil Banfield, said: ‘We must not discriminate or alienate those patients who cannot use or do not have access to digital technology such as tablets and smartphones; we already have a two-tier health system - those who can and cannot pay to access care.

'We must guard against creating a third tier of the disenfranchised vulnerable, whose needs are often greatest, with the fewest choices in their lives already.'

Tim Gardner, assistant director of policy at the Health Foundation, added: ‘The focus on personalisation and improving patient experience is welcome, but measures such as making greater use of the NHS App to expand patient choice and increasing use of the private sector, need to be managed carefully so they don't further widen inequalities.'

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