NHS England scraps £300m digital pathways framework

NHS England has confirmed it has scrapped a £300m digital pathways framework for GPs following a legal challenge.

(c) Hush Jade Naidoo Photography

(c) Hush Jade Naidoo Photography

The framework was designed to connect ICBs with approved suppliers of digital GP tools for messaging, consultations and care navigation, however, the plans were suspended in February 2024 following a legal claim against the process.

An NHS England spokesperson said: ‘Although a framework is not now how we are taking this work forward, practices can still secure the higher quality digital solutions they need with the help of ICBs, using the additional investment provided by the plan.'

NHS England said GPs would be able to access funding through the Primary Care Access Recovery Plan with further options for suppliers of digital pathways products to be confirmed in due course.

In April 2024, NHS England announced it was allocating £48m ICBs for 2024/25 to ensure practices have high quality online consultation, messaging and appointment booking solutions following the suspension of new frameworks due to legal action.

NHS England's National Commercial and Procurement Hub will work with buyers in ICBs to put in place contractual arrangements to support the use of funding allocations. 

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