Improvements to be made to NHS Wales complaints system

Improvements to be made to NHS Wales complaints system

By Liz Wells 15 October 2025

The NHS complaints process in Wales is to be 'significantly' strengthened after the Senedd approved new regulations.

Watchdog finds 'serious failings' in NHS complaints system

By Lee Peart 28 January 2025

An investigation has found ‘serious failings’ in how the NHS listens to and responds to patient feedback.