Former NHS England director and NHS chief executive joins AI vendor

Richard Samuel, former NHS England director and NHS chief executive, has joined conversational AI vendor to the healthcare sector EBO as director of healthcare strategy.

© EBO

© EBO

He will also lead a transformative initiative aimed at 'revolutionising' the role of the patient in the reform of the NHS.

Samuel said: ‘Placing the person at the heart of the service and in control of their care is essential. The potential for health and care sector to harness AI and behavioural science to creating proactive, personalised, and scalable robot conversations is enormous and a step we must take to elevate patient care and people's experience to new standards of excellence.'

He added: ‘I am raring to go with this initiative: to build a portfolio of autonomous "patient healthcare navigators". A critical success factor will be the support coming from within industry.

‘We want to work with existing clinical suppliers in defining objectives and identifying behavioural barriers to piloting, evaluating, and refining conversational AI interventions.'

EBO's chief executive, Gege Gatt, said: ‘Richard Samuel brings a unique blend of NHS experience and AI expertise, making him ideally suited to spearhead this ambitious program.

‘His vision is to incorporate behavioural insights within AI-powered systems to transform NHS care delivery. We look forward to seeing Richard's leadership and the meaningful outcomes that will emerge from this groundbreaking program.'

NHS Scotland publishes Operational Improvement Plan

NHS Scotland publishes Operational Improvement Plan

By Lee Peart 31 March 2025

NHS Scotland has published the first of three documents on the Government's approach to health and social care renewal.

AI could help identify abnormalities in unborn babies quicker

By Liz Wells 28 March 2025

AI-assisted pregnancy scans are almost twice as quick and will help improve patient care, new research reveals.

Trust opens £16.8m Imaging Suite

By Lee Peart 27 March 2025

A £16.8m Imaging Suite has been opened by Doncaster and Bassetlaw Teaching Hospitals (DBTH).


Popular articles by Liz Wells