Report 'lays bare significant challenges' caused by CQC inspection model

A Care Provider Alliance report has revealed the ‘significant challenges’ services have faced since the adoption of the CQC’s Single Assessment Framework.

(c) Markus Winkler/Pixabay

(c) Markus Winkler/Pixabay

The report, which was commissioned by the CQC, features contributions from over 1,200 providers and includes 11 key recommendations aimed at improving the CQC's regulatory approach and rebuilding trust.

James Bullion, chief inspector of adult social care and integrated Care, said: ‘This report gives us a practical agenda for change which we will incorporate into our urgent improvement work underway in CQC.'

Bullion acknowledged the ‘strength of feeling from providers about the need to improve their experience of inspection' and the ‘distressing impact of approaches to regulation and assessment on their organisations and mental wellbeing'.

The 11 recommendations, which can be read in full here, include reducing inconsistencies in implementation, training inspectors to understand and respect care providers and introducing an independent body to mediate all complaints and challenge processes.

Professor Martin Green, chief executive of Care England, said: ‘The findings lay bare the significant challenges providers have faced with the Single Assessment Framework - ranging from confusion and inconsistency to a lack of meaningful engagement with the sector.

‘For too long, providers have felt unheard, navigating a system that is burdensome, unclear, and at times detrimental to staff morale and service improvement. Now, thanks to the collective efforts of Care England, our members, and the wider CPA, these concerns are impossible to ignore.'

Regulating right

Regulating right

By Lee Peart 30 January 2026

Thomas Reynolds, director of policy & comms at the MDU, says it is time for real reform of regulating doctors.

Major NHS training gap putting millions of deaf people at risk, data reveals

By Liz Wells 30 January 2026

An overwhelming lack of NHS staff training in England on their legal duties towards people who are deaf or have hearing loss, which leaves millions of adults...

BREAKING NEWS: People waiting too long for mental health care, CQC finds

By Lee Peart 29 January 2026

People are waiting too long for mental health and are becoming ill while they wait, the CQC has found.


Popular articles by Lee Peart